Equipment Member FAQ
At Vancouver Pilates Centre, we offer a uniquely personalized equipment program for you to train your body in Pilates! Below are a few of our frequently asked questions about our program:
How do I book appointments?
We will book your welcome package of private sessions after confirming that we have weekly standing appointments available for you to move into our regular schedule.
We offer standing appointments for you to attend our program 2-3 times a week. These reserved appointments guarantee you a spot in our program, however you are welcome to reschedule to alternative times when needed.
Can I attend the equipment program only 1 time a week?
You will achieve the most benefit with the continuity of attending 2-3 sessions per week. Appointments in our personal equipment schedule are reserved for those who can attend a minimum of 2 sessions per week. If you are not able to attend a minimum of 2 times per week, please contact us to discuss other options.
Once I am attending the personal equipment program, can I book further private sessions?
We recommend scheduling private sessions:
For home program design
At regular intervals for program development
To review current physical concerns (injury, pregnancy or other physical changes)
For ongoing rehabilitative exercise
For re-entry to our Pilates personal equipment program following an absence of 4 weeks or more
Our regular private rates will apply and appointments subject to availability. Please contact us to book!
What is your cancellation policy?
We require 24 hours advance notice for all cancellations. Full fees will be charged for any appointments that are cancelled for any reason with less than 24 hours notice from the appointed start time. This policy is due to scheduling demands and is strictly applied. We accept cancellations by email and phone (including voicemail).
What if I cancel without 24 hours notice?
Full fees will be charged for any appointments that are cancelled for any reason with less than 24 hours notice from the appointed start time. However we provide same day privileges to reschedule your session or to attend a drop-in class (in-studio or virtual), space permitting, on the same day only.
How do I reschedule missed or cancelled appointments?
Appointments that have been cancelled with 24 hours notice can be made up with an alternate appointment at a later date, space permitting.
While you are attending the equipment program, makeups can be used for:
Alternate appointments within the same month
Additional appointments within the expiry period
Drop-in classes (in-studio or virtual)
Discounts on private sessions
All makeups have a 3 month expiry. Makeups cannot be used to pay for your reserved appointments or in lieu of your monthly installments. Please contact us for booking and rescheduling via email or phone.
PLEASE NOTE: We have revised our extended reserve policy starting September 1, 2021. We will currently reserve standing appointments for a maximum of two weeks free of charge. Please enquire directly with us if you are planning to be away for more than two weeks.
What if I am away for part of the month?
Please alert us prior to the start of the month if you are going to be away so that we can adjust your payment plan. You are still welcome to purchase a monthly installment and makeup any missed sessions or use them for other makeup opportunities.
If you are away for 1 to 2 weeks in a month, you have the option to purchase "single sessions". The single session rate is a higher rate per session. You will receive our best rate with a monthly installment.
What is my membership level and what are the benefits?
You will begin at the Bronze level and receive a 5% discount on VPC products and services.
After 2 years of continuous attendance, you will upgrade to the Silver level and receive a 10% discount.
After 4 years of continuous attendance, you will advance to the top Gold level and receive a 15% discount.
Can I attend other therapies while attending Pilates?
We recommend that you avoid scheduling your Pilates sessions on the same day as treatments such as massage therapy, physiotherapy, chiropractic care, etc. If that is not possible, try to schedule your treatment after your Pilates session.
What if I am injured?
Please call ahead to discuss the best option for continuing your program. As long as your health professional has cleared you for physical activity, we encourage you to attend. If you arrive with an injury, but still feel able to proceed, please alert our teaching staff before you begin your workout so we can recommend program modifications.
What if I am sick?
If you are feeling ill for any reason, please cancel your appointment(s) and do not plan to return to the studio until you are fully recovered.
Our late cancellation fees will be waived for absences related to sudden onset of symptoms allowing less than 24-hours notice of cancellation.
As recommended by the Public Health Office for anyone experiencing any illness, please complete the BC COVID-19 Self-Assessment Tool: https://bc.thrive.health
If you are not symptom free by your next scheduled appointment, please ensure that you give 24-hours notice for any further appointments you may need to cancel.
Please alert us if you are cancelling due to possible COVID-19 symptoms or self-isolation requirements. Your account will then be put on a medical reserve, and no further charges will apply for cancelled sessions while you recover.